managed services
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It’s easy to forget about your computer network until something goes wrong. When email goes down or workstations malfunction, your business can grind to a halt. Downtime translates into idle employees, frustrated customers, and lost profits.
Managed Services, the cost-effective practice of outsourcing Help Desk support and other IT responsibilities to a third party provider, is the economical IT solution of choice among successful businesses.
Managed Services solutions from SBMF Technologies are designed to increase your return on technology investments by creating and supporting a stable and secure IT infrastructure. Solutions are created for your unique business needs and delivered through a combination of remote and on-site services.
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remote help desk
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Our world class help desk software makes it simple for your employees to notify us when there is an IT issue; whether by email, web portal, or telephone Help desk support by phone and secure remote management sessions can resolve most support needs related to a user’s operating system, internet connectivity, email access, and the correct installation and functioning of applications designated by your Managed Services Agreement. Our remote diagnostic tools and solutions allow your employees to get back to work quickly without waiting for an on-site appointment, saving you time and money.
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on-site service
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For complex support needs that cannot be resolved remotely, one of our qualified technicians or engineers will be sent to your location based on an agreed service level agreement (SLA). Scheduled on-site visits may also be included in your Managed Services Agreement. We create SLAs to meet your needs. When we need to come on-site, you can rest assured that our field technicians and engineers are well-trained, professional, and courteous.
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benefits |
Take advantage of:
Eliminate IT frustrations and prevent downtime by utilizing a cost-effective plan for all of your managed services needs. Contact us today to schedule a FREE on-site network assessment. Once complete, we will quote you a low, monthly, fixed rate to support all of your technology needs. |